©2019 Pacific Coast Health Care Services

  • Roy W Digital Manager

As the COVID-19 pandemic on Vancouver Island and the entire country continues, a number of resources are being made available to help people access the information they need – when they need it.

Choosing the right number can help speed up the assistance you need as not all numbers are created equal. The minor differences in the numbers people dial can make big differences in the type of help they receive.

A breakdown of BC’s major help and tip lines and the type of help they provide:


For emergencies, or anything that requires an immediate response from ambulance, police or fire. For none emergency concerns call your local police detachment.


BC’s 24-hour health information and advice phone line, 811 is operated by HealthLink BC, which is part of the Ministry of Health. By calling 811, you can speak to a health service navigator, who can help you find health information and services, or you will be connected directly with a registered nurse, a registered dietitian, a qualified exercise professional, or a pharmacist. Any one of these healthcare professionals will help you get the information you need to manage your health concerns or those of your family.


Information about community services from BC211. Just added for seniors: A program that matches seniors who need support with non-medical essentials, to volunteers in their community who are willing to help.

Are you a senior who needs support services at home? Pacific Coast Health Services provides a wide range of support services during the COVID-19 pandemic. Call our 24/7 care line at (250) 389-0202 for more information.

  • Roy W Digital Manager

The COVID-19 pandemic has led to a shortage of personal protective equipment for health care workers in BC. To curb this shortage for frontline workers across the province, Pacific Coast Health Services has partnered up with SafeCare BC to help out with Operation Protect.

What is Operation Protect?

Operation Protect is an effort to help healthcare workers who help all of us. This incredibly important cause is lead by SafeCare BC, which is working with BC’s Ministry of Health to collect personal protective equipment. Donations collected will be added to the provincial supply, then distributed to hospitals and other care organizations, including long-term care, home care, community health support, and assisted living facilities.

How is Pacific Coast Helping?

We will be taking in and housing donations that will be sent to Provincial Stores for redistribution.

How Can You Help

We are urgently asking individuals and organizations to donate any spare personal protective equipment that they may have. Items include examination gloves, surgical masks, protective gowns, eye protection, hand sanitizer and medical-grade disinfectant wipes.

Some specific needs are:

  • Surgical masks (approved by the FDA)

  • Exam gloves

  • Hand sanitizer (60% alcohol or higher)

  • Medical-grade disinfection wipes

  • Protective gowns

  • Eye protection (glasses, goggles, and face shields)

  • N95, N99, and N100 masks (approved by the FDA, NIOSH, or CSA)

  • R95, R99, and R100 masks (approved by the FDA, NIOSH, or CSA)

  • P95, P99, and P100 masks (approved by the FDA, NIOSH, or CSA)

  • Elastomeric half- or full-facepiece respirators (including filters)

  • Powered air-purifying respirator (and accessories)

All donations must be unused and unopened.

Healthcare workers need this equipment to protect themselves and provide safe, quality care. Without it, they’re at higher risk of injury or illness. These workers are on the front line of the COVID-19 pandemic, and they need our support today.

For more information or to make a donation, please visit the SafeCareBC website, call 1-877-955-6565 or email info@safecarebc.ca

Please note: our office is currently closed to the public without an appointment. As such pickups and drop offs of all donations must be arranged through the SafeCareBC website. For security purposes donated equipment will be stored at an undisclosed secure location.

Thank you in advance for your support.

  • Roy W Digital Manager

As many of you have seen the situation regarding the recent COVID-19 pandemic has increased in seriousness as testing and cases appear to increase. As a part of Pacific Coast's ongoing effort to provide you with accurate and up to date information our weekly round up hits week number two.

There are plenty of sources of false information and fear mongering amongst the online community including Social Media. As we mentioned in our previous post we recommend getting your information from the following sites:

Health Link BC

World Health Organization

BC Centre for Disease Control

Government of Canada

Island Health

Centre for Disease Control (for our U.S friends and family)

Phone support in BC call 811

General Updates relating to Victoria BC and the surrounding areas:

1. Victoria Transit: For the next 30 days Victoria Transit is implementing rear door boarding in to enhance social distancing for drivers and passengers. Passengers can still load through the front door if they require use of the ramp or other accessible features of the bus.

In addition, fares will be free in Victoria for the next 30 days for both the conventional and handyDART systems. Visit BC Transit for the latest route, payment and other updates.

2. If you need to head out please call ahead to make sure any business or government organization is open and double check any precautions you need to take leaving the house.

3. Some grocery stores are dedicating their first hour of opening to seniors and persons with disabilities. Please check with your grocery store by Social Media, their website or call to confirm if a program is available.

Some questions you might ask are:

  • Time and days available

  • Any specific requirements such as age, documents or ailments that must be present.

  • Limits on certain purchases

4. The Government of Canada has recently announced some new benefits for Canadians who are being affected by COVID-19. Double check their website to see what benefits you qualify for and check often as the site updates all the time. In addition there have been changes regarding tax return deadlines and some other information that will be useful.

5. Social distancing when heading out should be a focus to help in protecting yourself and others. Social distancing is a way that we can slow the spread of COVID-19 by limiting close contact with others. Even those who are not sick, we should still keep about two meters (six feet) or the length of a queen-sized bed from one another when we can when outside our homes.

6. Federal, provincial and municipal governments "At this time" are asking that if you have symptoms such as fever, cough or difficulty breathing or have travelled outside of Canada or have been exposed to someone who has COVID-19, avoid contact with others. See a health care provider as soon as possible.

7. To be tested it is suggested "at this time" to call your healthcare provider, answer their questions and follow any instructions they offer. You can also call the Health Link at 811 to get a referral. Most testing facilities including drive through do not accept requests for testing without a referral.

8. Bills, we all have them and they do need to get paid. Many companies such as BC Hydro, Shaw, Telus, Rogers are offering relief in the form of payment arrangements and other benefits to those affected by COVID-19. Some financial institutions are offering mortgage relief and other ways to help, please check with your financial institution to see what is available to you.


Please note the following information can and will change by the minute.

It is important to understand that information where it pertains to going out in the public is not an endorsement to head out anywhere at anytime.

The information is intended for those who "need" to head out.

Always consult your healthcare professional before making any decisions where it pertains to or potentially could pertain to your health and safety.

Pacific Coast Health Services continues to provide support to seniors in the greater Victoria area during the COVID-19 pandemic. Additional protocols will be needed & taken for the protection of our healthcare professionals and clients..

If you need assistance or have any questions regarding how we can help, feel free to call our 24/7 care line at (250) 389-0202.

If you see an error or have some information that you feel should be included in this article , please feel free to email rwhitney@pchservices.ca.